Getting paid
Your share of every sale goes into your Click balance as it happens. On your schedule, that balance is sent to your mobile money number.
Find it all under Settlements.
How a payout is put together
- Click gathers every completed sale that has not already been paid out.
- Adds up your share of them: not the gross, but your share after the per-sale fee.
- Takes the flat TSh 150 payout fee off that total.
- Sends the rest to the mobile money number you verified.
Each of those figures is on the settlement record, so you can always see how the number was reached.
When it happens
On the schedule you chose: weekly payouts are raised every Monday, monthly ones on the 1st of the month. Your first payout is on the first of those days after your payout number is verified, so setting up on a Wednesday means your first payout is the following Monday. The date of your next payout is shown under How you get paid. Change the schedule any time; it applies from the next payout.
When your balance is small
If your balance has not yet reached the TSh 150 payout fee when a payout is due, no payout is sent and nothing is lost. The balance carries into the next period and goes out then.
This is deliberate. A payout that costs more in fees than it delivers would hand you nothing and still spend your balance doing it.
The Overview page tells you when this is what is happening, rather than leaving you to wonder why nothing arrived.
What each status means
| Status | What has happened |
|---|---|
| Processing | Worked out, and being released by Click HQ and sent through AzamPesa |
| Paid | Arrived. Check your wallet |
| Did not go through | Nothing was deducted; the balance is still yours |
Processing for a while is normal, not a fault. Click raises your payout automatically when your period comes round, but nothing is sent until someone at HQ has checked the company account can cover the batch and released it. That can take a day.
A payout that did not go through is not lost money. The sales it covered stay attached to it and go out when it is retried. The usual cause is an account that has been closed or is not the one AzamPesa has on file.
If AzamPesa is down on a payday, HQ may pay you another way — cash or a bank transfer. The payout still closes as Paid, and says which method was used.
Reading a settlement
Open any settlement to see the account it went to, the gross, the fee, and what was sent. The sales it covered are linked from it, so you can always answer "which week was this for".
Changing where the money goes
Add the new account under Settlement Accounts, confirm the name AzamPesa returns, then mark it as the one to be paid to. It takes effect from the next payout; a payout already on its way cannot be redirected.
See Settlement accounts.
Who can see this
Settlements are owner only. Sales and technician staff cannot open them. See Your team.